Access information for the Heugh Battery Museum
All members of staff are commited to ensuring your visit to the museum is enjoyable regardless of disability. Due to the age of the attraction some areas are unsuitable for disabled access. If you require any assistance any of our staff are able to help you.
The Heugh Gun Battery is a Museum situated in the coastal area of Hartlepool. The museum is a listed monument dated from the 19th Century and is across two levels. There is a combination of newly built and original buildings therefore accessibility to some areas of the site are restricted.
- The Heugh Gun Battery Trust central email is email@example.com. All Directors and employees have individual email addresses and these are available from the website.
- The website can be found at www.heughbattery.co.uk
- The Access Statement is available on the museum website and in hard copy from the main reception. It is also available in large font.
- Information about public transport, distance and accessibility is contained on the museum website, telephone enquiries, email or post.
- The nearest town is Hartlepool and the travel details are contained on the museum website or can be provided by contacting the museum over telephone, email or post.
- The nearest shop-mobility scheme is situated in Middleton Grange, Hartlepool.
- The museum has its own toilets but there are public toilets situated 30 metres from the main entrance.
- Local taxi firms can be contacted through the museum, outside of Hartlepool train station and through telephone.
Arrival and Car Parking Facilities
- The car parking for the museum is limited and provided by Hartlepool Borough Council. Parking is free but there are no specified disabled spaces. However the car parking spaces are directly in front of the museum with no steps.
- If staff of the museum are notified that assistance is required from car parks to the main entrance then staff are able to provide assistance.
- There is no specific drop off site but areas directly infront of the museum entrance are easily accessible free of charge by vehibles.
- The surface outside of the museum is tarmac and the entrance to the museum is also tarmac.
- The paving on streets near the site are flagstones with no dropped kerbs.
- There are no barriers or speed bumps in the area near to the site.
- Dogs are allowed on the site,and water/bowls can be made available for use.
- The signage available is in a large font situated at accessible points across the museum. Braille is not used. Guided tours are available on request.
- There is a telephone number on the sign on the front door for gaining attention for those having difficulty gaining access to the site when it is closed to the public. There is also a bell on the counter in the coffee shop for attracting the attention of staff.
- Taxis can be ordered for visitors upon request at reception.
- The route from the car park to the main entrance is level smooth tarmac, through a door. It is not covered and is approximately 3 metres in length. The areas are lit and there is one small step which is 3 inches in height which is highlighted and causes no difficulties for wheelchairs
Main Entrance, Reception and Ticketing Area
- There are two entrances to the site, one of which is through the barrack room and one through the large metal gates (main gates) to the site. The main gates can be used for access upon request. There is no step through the main gates.
- The museum is split across two levels. The barrack room has a small step which causes no difficulty in access. The coffee shop has a ramp for wheelchair access with supporting handrails.
- The toilets have a ramp and a disabled toilet for use.
- The observation tower has steep steps with a handrail but will not be accessible by people with mobility difficulties.
- The grassed area is accessible by 4 steps and is not accessible by wheelchair.
- The gun barbettes are all accessible via steps and not by wheelchair.
- The workshop can be accessed via a ramp.
- The underground magazines have steps with handrails but will not be accessible for wheelchair uses.
- Assistance is readily available for anybody who requests it and training is given to staff.
- Music can be turned down on request.
- A pad and pen can be made available for use upon arrival if it is requested.
- The lighting is bright spotlights and all steps are highlighted.
- Seating is available in the coffee shop, the memorial garden, on the parade ground and in the underground magazine.
- The opening times for the museum are Thursday - Sunday (and bank holidays) 10:00 - 16:00 with last entrance admission at 15:30. The site will be closed over the Christmas period.
- An escort can be provided up request and a tour given.
- All doors of the site are side hung with handles.
- There are doormats in doorways of the museum.
- There are blue grab rails in the disabled toilet and handrails in external parts of the museum are all steel.
- The reception staff have been given training to enable ease of access for disabled visitors.
- The floor is level throughout the reception area with prices clearly displayed, wheelchairs are easily manouverable within this area.
- There is a further door out of the reception area and barrack room into the main outdoor area of the museum. This has a small step which is 2 inches high, is highlight and isn't considered an obstacle for wheelchairs.
- There are no lifts on site due to the site being a listed monument.
Public Areas - Hall, Stairs, Landing, Corridors etc
- The museum is split across two levels with some areas inaccessible to wheelchair users or those with mobility problems.
- The flooring used on outside areas is smooth tarmac, inside the barrack room there is wooden flooring and laminate flooring in the coffee shop.
- There are no public telephones.
- Steps have handrails and are highlighted.
- The doors are wooden with handles.
- Lighting is provided in all areas of the site.
- Toilets are accessible by all visitors.
Public Areas - Sitting room, lounges, lobbies etc
- There are no lifts or escalators on site. These can not be installed due to the restrictions in place because the land is a listed monument. Bright lighting is installed on both levels of the site. The lower level of the site is only accessible through steps. Baby change facilities are available within the disabled toilet.
- Toilet facilities are available on site for all those who are visiting the museum, for non-visitors there are public toilets in the council-owned car park area.
- The toilet facilities are situated in the coffee shop building and are accessible from the main parade ground. They are 4 metres from the main door exiting the barrack room.
- There are no steps to the toilets and the flooring is non-slip laminate flooring. There is a disabled toilet which is unisex. There are also separate male and female toilets in the same area.
- There are support rails in the disabled toilet.
- There are baby change facilities within the disabled toilet.
- There are coat hooks on the back of each door of each toilet.
Restaurant / Dining Room, Bar and Bar area, Take Away and Cafe
- There is bright lighting in the coffee shop area provided by strip lighting.
- There are moveable tables in the cofee shop no chairs have arms. All tables have four legs, one at each corner.
- The menus are available on white backgrounds with minimum size 14 ariel font.
- There is a ramp leading to the coffee shop.
- There are no steps between the barrack room and the coffee shop.
- There is a colour contrast for critical surfaces and crockery.
- Waitress service can be made available for those who have difficulty with mobility.
- The toilet facilities can be accessed by leaving the main entrance of the coffee shop and through the adjacant door.
Attractions (Displays, exhibits, etc.)
- Guided tours of the site are available upon request. If any area is inaccessible some smaller exhibits can be brought to visitors (within reason).
- In the case of a fire or emergency all visitors and staff are asked to meet at the fire point on the main parade ground. All disabled visitors will be given assistance.
- Staff training has been given through welcome host courses and internal training for disabled access and visitors.
- Dogs are allowed on the museum site.
- Mobile signals can vary in strength in parts of the museum.
- Volume levels on music can be turned down on request.
- All staff are available to assist when requested.
- The museum has an accident and emergency policy which is adhered to by all staff.
Heugh Gun Battery
Telephone: 01429 270746
Hours of operation: Thursday - Sunday (plus bank holidays), 10:00 -16:00 (Last admission 15:30)
Private visits can be arranged by contacting the museum for further details.
Local accessible taxi numbers
23 Taxis - 01429 232 323
Stripe Taxis - 01429 221 261
- Future plans for the museum include the introduction of a loop system, an emergency alarm in the disabled toilet and further handrails and safety borders for hazardous areas.
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