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Complaints and Appeals

Heugh Battery Museum Complaints Procedure

We always try to make your visit to the Heugh Battery Museum as enjoyable as possible.  However, if something does go wrong we want to make sure we can put it right as soon as possible.

Visitors are encouraged to speak to a member of staff as soon as possible.  If it is not possible to do this, please email or write to us to outline your complaint.  We will respond to your email or letter within 10 working days.

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